General Questions
What is Operation E-Bike?
Operation E-Bike is a veteran-led nonprofit organization dedicated to empowering U.S. military veterans by providing sustainable e-bikes. Our mission is to enhance mobility, promote mental and physical well-being, and foster community support.
Who is eligible for an e-bike?
To qualify for an e-bike, you must:
Be a U.S. military veteran with honorable service (verified with a DD214 form).
Reside in Santa Cruz County, California.
Demonstrate a genuine need for an e-bike to improve your mobility or quality of life.
Application Process
How do I apply for an e-bike?
Simply click the "Apply for an E-Bike" button on our website to start the application process. Be prepared to provide proof of service, residency, and details about your need for an e-bike.
What documents do I need to submit with my application?
You’ll need:
A copy of your DD214 or other proof of honorable military service.
Proof of residency in Santa Cruz County.
A completed application form explaining your need for an e-bike.
How long does it take to process my application?
Applications are reviewed on a rolling basis. We aim to process applications within 2-3 weeks, depending on demand. You’ll be contacted with updates on your status.
What happens if my application is approved?
If approved, we’ll contact you to coordinate the delivery or pickup of your e-bike. You may also receive information on how to join our community group or participate in upcoming events.
Donation and Support
How can I donate to Operation E-Bike?
You can securely donate through the PayPal button on our website. Every contribution goes directly toward supporting veterans and advancing our mission. All donations are tax-deductible as we are a registered 501(c)(3) nonprofit.
Can I donate e-bikes or other equipment?
Absolutely! If you’d like to donate e-bikes, parts, or other equipment, please contact us at info@operationebike.orgto coordinate.
Are my donations tax-deductible?
Yes, all donations to Operation E-Bike are tax-deductible. After donating, you’ll receive a receipt for tax purposes.
Events and Community
Does Operation E-Bike host events?
Yes! We’re planning monthly community meetups for veterans, their friends, and family members. Stay updated by checking our website, following us on social media, or signing up for our email list.
How can I join the Operation E-Bike group chat?
Our group chat on the GroupMe app is a great way to stay connected, ask questions, and share ideas. Email us at info@operationebike.org to request access.
Contact and Support
How can I contact Operation E-Bike?
You can reach us at info@operationebike.org or through the contact form on our website. We’re here to answer your questions and assist in any way we can.
What if I have technical issues with my e-bike?
If you experience issues with your e-bike, let us know! We’re happy to provide guidance or connect you with resources for repairs.